elevated XrFIv Catholic Cemeteries & Funeral Services – Archdiocese of Toronto (CCFS) is currently looking to fill a vacancy for an Assistant Funeral Home Manager to join our team at Holy Cross Catholic Funeral Home, located at Holy Cross Cemetery, in Markham. This is an exciting opportunity for a rewarding career with a bereavement profession leader.
elevated XrFIv The Assistant Manager will play a key role as part of the management team, in the ongoing development of relationships within the Catholic Community for the purposes of mission statement fulfillment, revenue generation and market share growth. The ideal candidate has a profound understanding and passion for funeral services that will allow him/her to provide both compassionate care and exceptional customer service for the various cultural needs of our diverse Catholic faithful.
elevated XrFIv The Position . . .
elevated XrFIv The Assistant Funeral Home Manager is responsible for assisting with the overall strategy and operation aspects of the Funeral Home, its team and facilities. Together with the Manager, you will work towards achieving agreed upon budget targets, expense management and ensuring that the operations is aligned with CCFS corporate goals and objectives. As an Assistant Manager, you will assist with the overall supervision, development and motivation of the team. You will work to identify, implement and continuously improve the internal business practices that impact customer satisfaction, employee morale and financial performance.
elevated XrFIv In addition, you will ensure a cohesive and mutually beneficial working relationship with all internal CCFS partners to assist with managing family concerns and satisfaction, and both support and lead the team in support of CCFS special events, memorial masses, and/or promotional events. Lastly, this position is expected to work within all government regulatory guidelines including the Funeral, Burial & Cremation Services Act (FBCSA), the regulations thereunder, and the Bereavement Authority of Ontario (BAO). This position will require working hours to vary with fluctuations in funeral service volume and based on operational needs.
- 100% Salary Based Position + Bonus
- Full Benefit Package
- Pension Plan (Employer Match Program)
- Training and Training Tools
- Positive Work Environment
- Opportunities for Advancement
elevated XrFIv The Candidate . . . .
elevated XrFIv The ideal candidate has a minimum of 5 years’ experience within the funeral service industry and holds a Class 1 Funeral Director’s license in good standing. Previous management experience in a Funeral Home is also required. A Business Administration Certificate or Business-related courses from a post-secondary institution is preferred.
elevated XrFIv The Assistant Funeral Home Manager must have superior analytical, decision-making and complaint resolution skills, with the aptitude to lead and develop a motivated team of professionals. Exceptional customer service, superior communication, excellent time management skills, attention to detail, proficiency in MS Office, confidentiality and the ability to cultivate and foster strong interpersonal relationships with families, suppliers and the team are critical. A thorough understanding of the Catholic religion, beliefs, traditions and practices pertaining to funerals, funeral mass and burials is required. Fluency in English is required and the ability to speak a second language would be an asset.
elevated XrFIv Interested and qualified applicants are invited to forward their resume to resume@cc-fs.ca or reach out directly to discuss this opportunity further at (437) 433-CCFS. All contacts will be kept in strict confidence.
elevated XrFIv We would like to thank all applicants; however only those selected for an interview will be contacted.
